Sears Hometown Store in Morristown, VT Closed now

Reviews about Sears Hometown Store

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  October 21, 2019, by Melissa Sheppard
  Purchased a grill cover in May 2014. The product carried a 3 year warranty. I retained the UPC code from the box and sales receipt. The cover did not last and tore in multiple places. When I returned it, I was first told that it only carried a one year warranty and that it was no longer covered. When shown the receipt and UPC code, the store owner then told us that it was not a Kenmore product, even though the UPC code had the word Kenmore right on it. He told us that the name Kenmore is embroidered on all Kenmore covers and that we did not purchase the item from his store. He was not very pleasant about it. We insisted and since there were other customers listening he exchanged our torn one for a new Kenmore cover. When we got the new one home we discovered that there was no Kenmore name embroidered anywhere on the new cover. Even though we have always made our large appliance and other large purchases there, we will not be returning. We don't like being bullied or lied to.